Exchanges + Returns

We know shopping online can sometimes feel like a bit of a gamble! No matter the reason, we are happy to arrange an exchange or refund/store credit for your purchase.

To be eligible for an exchange or return, you must meet and adhere to the following criteria:

• Be returned within 30 days or delivery

• The product(s) must be in new, unworn condition

• The following items are not eligible for return: Gift cards, second and FINAL CLEARANCE products (unless the items are faulty).

Shipment of the product(s) back to our address will be at cost to the customer. We recommend using a parcel service with tracking, as we are not liable for returns that do not make it to our warehouse.

We will inspect the product(s) upon arrival to approve or decline your exchange/return request. Please allow up to 3 business days from arrival at our warehouse for your request to be processed.

• If your request is approved, our team will process the request. In the case of an exchange, the postage back to the customer is free of charge. Please note: if we are unable to fulfil your exchange request, we will contact you to arrange either a refund or another exchange option.

• If your request is declined, the product(s) will be shipped back to the customer (free of charge).

How to Return an Item

Instore 

You can return an Online Order, Click and Collect order or In-Store purchase in store. Please take the item along with your proof of purchase in to our store at 33 Omaha Flats Road, Matakana, New Zealand.

By Post

Download the returns form and follow the instructions on the form. If the item is faulty, please contact goodtimes@shaggy.co.nz and we will issue a returns postage label for you.

Lost Parcels

Unless we're at fault we don't take responsibility for lost parcels. Whether it's being posted from us to the buyer, or back to us for a return. If your parcel has been lost we will help you with enquiries to the postie but we can't offer refunds.

To minimise the risk of lost parcels we ship everything with full door to door tracking. The best way you can help with this is to double check your address is correct.